Chatbot Sequence

Sequences are blocks of follow-up messages you can send after a certain period of time.

Note

Chatbot Sequence require Laravel Queue installed and running. If not, this feature won’t work.

Add a Sequence

  • Open a Bot Dashboard.

  • Click Conversations from the left menu.

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  • Click Add group or Sequence button. Select Add Group.

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  • A new Sequence is added, click the plus button to a Sequence Block to this Sequence.

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Remove a Sequence

  • In the Conversation page, click the 3 dots button on the Sequence to delete.

  • Click Delete. Then click OK to remove this conversation.

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Rename a Sequence

  • In the Conversation page, click the 3 dots button on the Conversation to rename.

  • Click Rename. Set the new name to the Conversation and click Check button.

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Subscribe a Customer to a Sequence

  • Open a Bot Dashboard.

  • Click Audience from the left menu.

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  • Click on the relevant subscriber.

  • Next, in the Subscriber Info Dialog, click Subscribe.

  • Select a Sequence to add subscriber to.