Chatbot Broadcast

Adding a Broadcast

• In the Bot Dashboard page, select Broadcasts from the left menu.

• In the Broadcast page, click Add Broadcast.

Broadcast Settings

• In the Broadcast page, click to select a Broadcast.

• Select Settings tab

• In the Settings tab, set the Message tag to send with this broadcast based on purpose of the Broadcast.

  • Standard Message: this tag only allows broadcast send within 24 hours subscribers contact with Bot.

  • Event Updated: Send the user reminders or updates for an event they have registered.

  • Purchase Updated: Notify the user of an update on a recent purchase.

  • Account Updated: Notify the user of a non-recurring change to their application or account.

Broadcast Schedule

• In the Broadcast Settings, change Schedule radio to Send Later.

• Then, set a future date you want this broadcast to send.

• In timezone dropdown, select Chatbot timezone to send broadcast at once. Choose User timezone to send broadcast at subscriber timezone.

Broadcast Filter

• Still in the Broadcast Settings, scroll to Filter.

• Click the Add Filter button and select which attribute you want to add to the Filter.

• For Broadcast scheduled to send in the future, the Filter will only work at the scheduled time.